What is frontline?

Deb: Frontline is part of the Impact culture to help people feel welcome, safe and comfortable all in a relaxed atmosphere. Our team of volunteers consists of greeters, ushers, servers in the café, among others.

How does it all work?

Deb: Well, typically an hour before service, a team leader will arrive to tidy up the common grounds area, then will make sure everybody is good to go as the rest of the team gets there. We serve coffee and a variety of teas and other drinks. Before each service we count bulletins, look at the service line-up for offerings and music, take care of KidZone registration, and very importantly greet the body of Impact as they come in the doors.

Any neat stories?

Deb: I always seem to find someone who needs a place to feel accepted and escape loneliness and brokenness. I’ve sat out here [during services] and encountered fathers, mothers, students, families, and people in general who have expressed this need. The coolest thing for me is when I am able to connect people to people. If somebody needs their car fixed, I love being able to say, “Hey, I’ll get you in touch with Bonnie Davis and LINKS”, or something like that. It’s all about the networking we get to be a part of with Frontline.

What are the important concepts you try to get across to the team?

Deb: Once a month we meet with the core group, the people who have taken the responsibility of being a team leader on a Saturday or Sunday. At those meetings I am always keeping a fresh outlook on moving forward and all the new things that are happening. We want to give the “wow” experience to people.

The “wow” experience?

Deb: Yes… it’s about hospitality and feeling welcome. So many new people come here and it’s such a cool thing to be noticed and remembered. We want to have encounters with people so that they would know that the community of Impact really does care about the individual and the heart. Specifically, the wow experience to me is coming into a place where you feel at home.

Anything to say to newcomers at Impact?

Deb: My hope is that through the pastors, leaders, and people, they feel like Impact is a home for their families. We try to make the church, the atmosphere, the people, even the building an experience that leaves no question to that regard. Frontline’s mission statement is “…to offer everyone who attends Impact an experience that leads them to desire an engaging and sustaining relationship with God and other Christ followers”.

 

For more information, or to get involved with Frontline, contact Deb at info@impact-church.org.